FAQs

SHIPPING & DELIVERY

What precautions are you taking during shipping?

Our warehouses are implementing extra precautions to ensure your order is shipped safely. This includes working in smaller teams and practicing social distancing. As a result of these new safety measures, your order may experience a delay of 3-5 days. Thank you for your patience.

Where do you ship from?

The Kamner team collaborates with top manufacturers worldwide to offer you the best-valued, high-quality products. Your order may be shipped from China, India, Vietnam, or other locations. Rest assured, your package will be handled with the utmost care, thanks to our partnerships with major shipping carriers like USPS, EMS, and YUNEXPRESS.

When will my order ship?

After placing an order, you'll receive an email confirmation. We start processing your order 6 hours after successful payment. Processing usually takes 3-5 days, but during high-volume or crisis periods, it may take an additional 2-4 days. Once shipped, you'll receive a shipment notification email with a tracking number. Please note that tracking information might take longer than 24 hours to appear.

Note: Some orders may be shipped in multiple parts. If this happens, you will receive multiple dispatch emails.

How long will it take for my order to arrive?

Standard USPS and YUNEXPRESS shipments typically arrive within 7-12 business days for orders within the contiguous United States.

RETURNS & EXCHANGES

What is your return & exchange policy?

We accept returns for damaged or defective goods within 30 days of receiving the product. Please note that the original shipping charge is non-refundable. For non-quality related issues, such as ordering the wrong size or color, we offer size/color exchanges within 7 days of the delivery date.

Can I cancel my order?

Yes, you can cancel your order up to 24 hours after successful payment.

For detailed information and instructions, please visit our return policies.

PAYMENT OPTIONS

What payment options do you accept?

We accept payments via credit/debit cards, including Visa, Mastercard, American Express, and Discover. Unfortunately, we do not accept PayPal. Learn more about our payment options here .